In the latest episode of our ‘Shaping Tomorrow’ podcast, this month host Clare Routledge welcomes Alison Coulson to part one of the show, ready to discuss an area close to her heart. Alison’s husband Neil sadly passed in March last year, so she reflects on the positives, challenges and areas that need improvement from her experiences of trying to claim death benefits from his various different defined benefit and defined contribution pension providers.
Part two of this episode sees Clare joined by fellow Vidett team members Curtis Mitchell and Shaun Kilcoyne to discuss what we can do with Alison’s feedback, including changes to processes, communications and raising awareness towards the DWP’s Bereavement Support Payment.
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